Refund and Returns Policy

Thank you for choosing Inner Space for your home living and corporate solutions. We are dedicated to providing high-quality furniture and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help you understand our process for returns, exchanges, and refunds.

1. Returns & Exchanges

We want you to love your furniture as much as we loved crafting it. If you need to return or exchange an item, please review the following criteria:

  • Eligibility Period: You have 7 days from the date of delivery to request a return or exchange for your furniture items.
  • Item Condition: To be eligible for a return or exchange, the item must be unused, unaltered, and in the same pristine condition that you received it. It must also be kept in its original packaging (where applicable).
  • Proof of Purchase: A valid sales invoice, receipt, or digital order confirmation is strictly required to process any return or exchange request.

2. Non-Returnable Items

Please note that certain items cannot be returned or exchanged:

  • Custom-made, bespoke, or personalized furniture orders tailored to specific dimensions, fabrics, or finishes.
  • Items purchased during clearance sales, mega sales, or explicit “as-is” promotional exhibitions.
  • Furniture that has been damaged, stained, or altered after delivery due to improper handling, self-assembly, or misuse.

3. Damaged or Defective Items

We take great pride in our premium build quality and check every piece before it leaves our showroom. However, if your item arrives damaged or with a manufacturing defect:

  • Please inspect your furniture immediately upon delivery.
  • Report any transit damage or defects to our delivery team on the spot, or contact our customer support team via WhatsApp or our UAN helpline within 24 hours of receipt.
  • Provide clear photographs and videos of the damage along with your invoice number.
  • If a manufacturing defect is verified, Inner Space will arrange for a repair, a replacement of the affected part, or a complete exchange at no additional cost to you.

4. Refunds

Once your returned item is received at our warehouse and passes our quality control inspection, we will notify you regarding the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, a refund will be processed.
  • Refund Method: Refunds are typically issued via bank transfer or the original method of payment.
  • Processing Time: Please allow 7 to 14 business days for the credited amount to reflect in your account, depending on your financial institution.
  • Deductions: Delivery charges, shipping costs, and a restocking fee (up to 15% of the product value) may be deducted from the final refund amount unless the return is due to a verified manufacturing defect.

5. Order Cancellations

  • Standard Orders: You can cancel a standard order within 24 hours of placement without any penalty. Cancellations made after 24 hours but before delivery may incur a processing fee.
  • Custom Orders: Once production has begun on a customized furniture piece, the order cannot be canceled, and any advanced deposits made will be non-refundable.

6. How to Initiate a Return or Claim

To start a return, exchange, or damage claim, please connect with our team through any of our official channels:

šŸŒ Website: www.innerspace.pk
šŸ“ž UAN Helpline: 111-00-22-33
šŸ’¬ WhatsApp Support: +92-311-5998584

Note: Please do not send your purchase back to the showroom or warehouse without receiving prior written approval and a return authorization code from our customer care team.